Customer relations
Featured — award winners and classics first, when available. Use “Show different books” for a new selection.
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Achieving service excellence
Service management and marketing
The customer loyalty pyramid
Measuring customer satisfaction
Service magic
Customer Service in Tourism and Hospitality
The new influencers
Loyalty rules!
Managing customer relationships
The firm of the future
The challenger sale
Dealing with difficult people
Launch
Extreme trust
Championship selling
Information masters
Think Like Your Customer
Essential Managers
Researching Customer Satisfaction & Loyalty
Customer Service
Achieving excellence in stakeholder management
"Cashier number 3 please"
Permission Marketing
Chief Customer Officer
Customer Care
How to Become a Rainmaker
Sales effectiveness training
Customer-Centric Marketing
Management lessons from Mayo Clinic
Customer satisfaction is worthless, customer loyalty is priceless
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