Qualité totale
Featured — award winners and classics first, when available. Use “Show different books” for a new selection.
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Total quality management for custodial operations
A new American TQM
Integrating reengineering with total quality
Benchmarking for best practice
Achieving STEEEP health care
Implementing Total Quality Management
Managing the total quality transformation
The myth of Japanese quality
The nonprofit handbook
Developing a Quality Curriculum
On Q
Holistic quality
Voices into choices
The management and control of quality
Production and operations management
Management frameworks
Balanced scorecard step-by-step for government and nonprofit agencies
The Management Compass
Corporate culture and the quality organization
Total Quality Management
Total quality management
Pocket guide to TQM
The high-value manager
A guide to lean six sigma management skills
Integrated quality management
The essence of total quality management
Lean hospitals
Six Sigma
Four days with Dr. Deming
Assessing business excellence
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