Total quality management
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Total quality management
Pocket guide to TQM
Quality connections
Quality without tears
The high-value manager
Total quality management in education
Managing for Total Quality
Benchmarking
The Corporate Self Assessment Handbook
Encounters and Reflections
A guide to lean six sigma management skills
The 90-day ISO manual
Integrated quality management
Continuous Quality Improvement in the Classroom:
The Service quality handbook
The quality library
Educational management
The essence of total quality management
The quality team concept in total quality control
Unlocking the power of your QMS
Principles of total quality
Implementing ISO 9001:2000
The Deming dimension
Advancing quality
Lean hospitals
Six Sigma
The complete idiot's guide to lean six sigma
Four days with Dr. Deming
Assessing business excellence
Quality in action
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