Cover of Reconfiguring Service Delivery

Reconfiguring Service Delivery

by Christy Zlatos, Kay Vyhnanek

2011 214 pages eng

SPEC Kit 327 investigates whether and how ARL member libraries have reconfigured staffed service delivery points in the main library and in any branches that report to the main library. It explores whether service points and/or branches have been added, closed, or consolidated; the drivers for those…

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