Say the Magic Words
Professional relationships
Consumers
Professions
Customer relations
Self-Improvement
Language arts
Social aspects
Nonfiction
Anyone who's tried booking a hotel room, talking with their child's teacher, or buying a new car knows that encounters that used to be simple now feel like micro-excursions to a foreign country. Now a proven master of the popular reference book gives readers a passport to those daily encounters. Eac…
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