Service Design, Itil, Version 3 (Itil)
Electronic industries
Service à la clientèle
Computer industry
Qualité
Technologie de l'information
Customer services
Industrie et commerce
Contrôle
Informatique
Gestion
Management
In order to meet the current and future business requirements, this book provides guidance on the production and maintenance of IT policies, architectures, and documents for the design of appropriate and innovative IT infrastructure service solutions and processes.
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